Seller Support Specialist

Job description

About Motorway Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. And here's where you come in We're looking for talented folks to join our Customer Experience team – the heart and soul of Motorway. As a Customer Experience Specialist, you'll be the friendly voice and expert guide for our customers, making sure they have a smooth and enjoyable journey with us. What makes us different We're not your typical call centre. No rigid scripts or endless queues here. We're using tech to shake up the car industry. We're empowering buyers and sellers to get the best deals. And we're building a team of passionate people who are excited to be part of something truly innovative. Here's what that means for you: Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing. AI-Powered Technology: We use the latest AI tools, so you can give customers a seamless and efficient experience. Say goodbye to clunky systems! Tangible Results: Every day, you'll directly help people navigate the car selling process, making sure they get the best deal and avoid the stress of traditional methods. What you'll be doing Building genuine connections: Chatting with car sellers and dealers, answering their questions, and building trust. Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges. Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency. Putting customers first: Always championing the customer and looking for ways to make their experience even better. About you You genuinely enjoy helping people and have a knack for building rapport. You're a natural communicator, whether it's on the phone, via email, or through chat. You're detail-oriented and take pride…