Senior Account Manager

Job description

About the team Veriff 's Go-to-Market division drives our growth and global brand presence, with a customer-first approach to helping businesses build trust online. The Account Management team owns the growth, retention and long-term success of Veriff's existing customers. We work closely with Solutions Engineering, Product, Support, Legal, Finance and other teams to grow strategic partnerships and help our customers get greater value from Veriff. The opportunity We're looking for a Senior Account Manager to own and grow a portfolio of strategic enterprise customers across the U.S. and LATAM. This is a highly commercial role for someone who knows how to go deep within complex enterprise accounts, build alignment with senior executives and proactively uncover opportunities for growth. You'll own retention and expansion across your portfolio, creating new revenue opportunities through increased usage, new products, use cases, business units and geographic expansion. We're looking for someone with a hunter mentality who doesn't wait for opportunities to come to them. You'll use customer relationships, business insight and data to identify whitespace, build qualified expansion pipeline and turn opportunities into measurable revenue growth. What you'll achieve in your first 3 months Build a strong understanding of Veriff's products, customers, consumption-based commercial model and the industries represented across your portfolio. Establish relationships and multi-thread across key stakeholders, including senior decision-makers and economic buyers, within your priority accounts. Build strategic account plans for your portfolio with clear growth opportunities, whitespace, risks and executive engagement strategies. Establish a qualified expansion pipeline tied to new products, use cases, increased utilization, business units or geographic expansion. What you'll achieve by 6 months Independently own the commercial strategy, retention, expansion pipeline and forecast across your portfolio. Deliver measurable expansion and run-rate growth through proactive opportunity creation and increased customer utilization. Build strong executive alignment within priority accounts and establish Veriff as a strategic partner tied to customers' business priorities. Successfully navigate complex enterprise expansion and renewal motions using MEDDICC, with clear champions, economic…