Senior Analyst - Implementations

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary : Acts as the single point-of-contact for benefit plan implementation in support of Large Group Clients based on business needs (National/Public & Labor, Key and Select). Mediates and coordinates resolution of all project deliverables and implementation related issues. Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements. Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks. Evaluates impact of customer-requested exceptions and develops reasonable alternatives to satisfy client's needs while minimizing impact on Aetna system's and operations; Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity, and to minimize expense gaps. Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers objectives and Aetna's systems, administration and reporting requirements. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.). Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials. Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financi…