Senior Business Consultant, CX

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions. The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations. As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organisation. At NiCE, the VRS Business Portfolio Consultant: Provides best practice guidance to ensure customer fully optimises their business process and maximises the full potential of the NiCE offered solution(s) Designs change strategy across people, process & technology Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects Builds long-term relationships with customers, becoming a trusted advisor Provides individual accountability toward assurance of customer value realisation Identifies opportunities for additional engagements through service subscription renewals and business development Key Responsibilities : Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement Discover, identify and create business cases for value of the product portfolio Lead consulting projects to drive pr…