Senior Client Partner

Job description

Location: USA Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Senior Client Partner , you will be a strategic leader within our North American Enterprise Sales organization, responsible for managing, growing, and retaining a portfolio of LivePerson’s most strategic enterprise customers. You will serve as a trusted advisor to senior client stakeholders, helping them maximize the value of their investment in LivePerson while identifying opportunities to expand their use of our AI-powered solutions. Your primary objective is to drive sustainable revenue growth across an existing book of business by deepening executive relationships, expanding account penetration, identifying cross-sell and upsell opportunities, and ensuring the successful renewal and retention of customers. Reporting to the Director of Sales, North America , this role sits within our Global Sales organization and is pivotal to driving customer growth, retention, and long-term expansion across the region. You Will: Key Responsibilities & Impact Strategic Account Leadership & Growth Own the overall commercial strategy and relationship for a portfolio of enterprise accounts. Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership. Build and maintain strong relationships with key stakeholders and executive decision-makers across Sales, Marketing, IT, Customer Experience, and Contact Center organizations. Identify and drive upsell, cross-sell, and expansion opportunities by understanding customer priorities, business challenges, and evolving technology needs. Develop a deep understanding of each customer's business, organizational structure, strategic priorities, and competitive landscape. Consistently meet or exceed revenue growth, retention, renewal, and expansion targets. Customer Value & Executive Engagement Lead exec…