Senior Customer Success Manager - DACH & North

Job description

Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. This role can be based in either Germany or the Netherlands Own the outcome, not just the relationship. Some of Europe’s biggest brands run on Amplitude. As a Senior Customer Success Manager, you make sure they get real results from it. You’ll own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, and stay with each one from kickoff through renewal and expansion. You’ll join an established, close-knit EMEA team where people build careers. Many of them have grown into bigger roles here, and you can too. What you’ll do Lead deployments end to end. Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones. Spot risk early and fix it. Use AI-powered health signals to catch adoption gaps and blockers before they affect timelines, renewals or results. Grow adoption. Run hands-on working sessions, find new use cases, and show customers how new capabilities help them grow. Tell the value story. Build success plans and executive business reviews that tie Amplitude usage to measurable business impact. Drive revenue with your AE. Work together on renewals and expansion: coach champions, build the business case, and find the next opportunity. Shape the product. Bring customer feedback back to Product so it influences what Amplitude builds next. Raise the bar. Build playbooks, share what works, and help the team deliver at scale. What sets you apart Commercial instinct. You understand how each customer makes money and connect Amplitude to the results that matter to them. Prescriptive by default. You know what good looks like, push back on bad implementation patterns…