Senior Customer Success Manager

Job description

Senior Customer Success Manager (Enterprise) Location: London | Department: Revenue| Employment type: Full Time We’re looking for a Senior Customer Success Manager to join us here at GWI. Not just any Senior Customer Success Manager though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because as a GWIer you’ll be immersed in the fast-moving world of data tech. We think big to make an impact,, we’re not afraid to ask why and we always show respect . Those values are what got us where we are today, and they’re a big part of what we’re looking for in you. About the job The Enterprise Customer Success team at GWI is responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. What you’ll be doing Working within our Enterprise Customer Success team, you will be part of a global account team assuming ownership and management of the relationship of some of our largest clients, helping them to realise value and support growth. Establish and maintain strong relationships with key stakeholders and end users Consult clients on how to solve challenges & achieve desired outcomes with GWI Create success plans to document and track the achievement of desired outcomes Identify and support growth opportunities with your AM counterparts Pull, interpret, and deliver regular usage reports for each of your accounts. Collaborate with the global team to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support Accurately forecast risk with account manager and develop a plan to mitigate Working closely with other internal teams to help deliver custom projects and strategic workshops Be the voice of the customer and channel feedback to relevant departments. About you First things first, as a disruptor in the global market research industry, we haven’t come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table. Essential Experience in a Customer Success, or Account Management role Strong interpersonal skills and experience building strong int…