Senior CX Strategist

Job description

Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML. Senior CX Strategist Company: VML UK Location: London – Sea Containers House, SE1 Working Model: Hybrid Reporting to: Head of Planning Who We Are At VML, we are a global creative company that brings together brand experience, customer experience and commerce to create connected brands and drive growth. We combine creativity, strategy, data and technology to help some of the world's biggest brands build meaningful relationships with their customers. From shaping brand experiences to designing connected customer journeys, we believe the best work happens when different perspectives and capabilities come together. We're now looking for a Senior CX Strategist to join our London strategy team. The Opportunity Most brands don't have a communications problem. They have an experience problem. A gap between what they promise and what customers actually experience at the moments that matter. We're looking for a Senior CX Strategist who can help close that gap. Someone who understands that great customer experience isn't just about individual touchpoints, CRM campaigns or digital journeys. It's about connecting the entire customer experience, from the first interaction with a brand through to building long-term relationships, loyalty and advocacy. You'll bring together CX, CRM and brand-level thinking , using customer insight, creativity and data to develop strategies that make experiences better for customers and more effective for businesses. You'll work across a range of exciting clients, including major global bran…