Senior Director, Agentic Engineering

Job description

Hi there! Thanks for stopping by We’re looking for a Senior Director, Agentic Engineering to build and lead the platform, capabilities, and operating model that enable Lightspeed’s Product & Technology teams to work effectively with AI agents across the full product development lifecycle. Reporting to the SVP, Engineering, this is a foundational leadership role with company-wide impact. You will turn rapidly evolving agentic technology into secure, reliable, and reusable capabilities that help teams discover, design, build, test, ship, and operate better products faster. Success will be measured not by experimentation alone, but by adoption and sustained improvements in product quality, engineering velocity, developer experience, and business outcomes. Please note this role is based in the United States. What you’ll be doing Define the multi-year vision, strategy, and roadmap for agentic engineering at Lightspeed, translating business and product priorities into a platform investment plan. Build and lead the teams responsible for shared agentic platform capabilities, including reusable agents, workflow orchestration, context and knowledge access, tool integrations, evaluation, observability, and governance. Create an extensible platform and paved-road experience that allows Product, Design, Engineering, Quality, and Operations teams to adopt agentic workflows without rebuilding core capabilities independently. Partner with Retail, Hospitality, Payments, and platform leaders on highest-value product development use cases, launch them with early teams, and scale proven patterns across Lightspeed. Establish a rigorous evaluation system for agent performance, output quality, reliability, security, cost, and human oversight so teams can use agents with confidence in production workflows. Work closely with Security, Privacy, Legal, Data, and Architecture leaders to embed responsible AI, access controls, data protection, auditability, and risk management into the platform by design. Define the operating model for agentic development, including standards, reusable patterns, ownership boundaries, enablement, support, and mechanisms for sharing learning across teams. Drive adoption and change across a global organization by helping leaders redesign workflows, build team capability, and move from tool usage to measurable operating-model change. Own outcome metrics for…