Senior Director, BSS Engineering & Product​

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide! Why this role matters: BSS Engineering and Product is a critical enabler of Vonage's commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations. Your key responsibilities: BSS Engineering Leadership Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model. BSS Product Ownership & Roadmap Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation. Team Leadership & Operating Cadence Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working. What you'll bring: Required: Senior BSS engineering and product leadership experience in global telecommunications, CPa…