Senior Director Sales Strategy & Operations (m/f/d)

Job description

Help shape how AutoScout24 Group sells, serves its customers and drives commercial performance across international markets. Reporting to the CEO of Europe, you will lead around 20 colleagues across Commercial Program Management, Revenue Operations & CRM, and Sales Analytics. You will shape our commercial operating model, transform dealer interactions through AI and deliver strategic programs across functions and markets. Working through experienced team leads and closely collaborating with Country Managers, you will combine strategic thinking with people leadership and responsibility for ongoing operations. Your core remit is European, with global stakeholder interfaces. The team is predominantly based in Munich, making regular presence there important. What You Will Do Shape our commercial operating model: Improve sales, customer care, customer success and market steering. Partner with local leaders to define shared ways of working, meaningful KPIs and reporting that support commercial decisions across markets. Transform dealer interactions across sales and customer care with AI: Work with commercial, Product, Engineering and AI teams to identify valuable opportunities, guide experimentation and drive adoption of solutions that improve productivity, customer experience and commercial performance. Drive strategic projects and commercial programs: Turn complex challenges into clear programs with priorities, owners and success measures. Lead multidisciplinary initiatives across markets, connecting actions and operational inputs to commercial outcomes and staying accountable through implementation and adoption. Lead and develop your team leaders: Coach managers, develop talent and set clear priorities across a broad remit. Give specialist leaders direction and support while holding them accountable for delivery. Turn new products into commercial success: Lead commercial go-to-market planning and execution with Sales, Product, Product Marketing and Marketing, from preparation through launch and post-launch performance. Guide Revenue Operations and CRM: Set the agenda for Salesforce and the sales, customer care and billing processes it supports. Partner with specialist teams and Engineering to improve processes while keeping ongoing operations running reliably. Make data a stronger driver of decisions: Guide revenue and customer analytics, data governance and r…