(Senior) Forward Deployed Engineer (m/f/d)

Job description

Empower every employee. AI has changed how office workers get things done. For the 80% of the global workforce that doesn't sit at a desk, it has barely arrived. Flip AI is changing that. Flip AI is the #1 Frontline Agentic Operating System (OS) to build, automate and orchestrate any frontline use case on a foundation of secure identity and comms with strong UX. In practice, that means one app where frontline workers in retail, manufacturing and logistics access their systems, run their processes, and use AI. More than 1,000 brands trust Flip AI, and over two million people use it worldwide, at companies like Bosch, REWE, FORVIA HELLA and Greif. In August 2026, Notion Capital and HV Capital doubled down with a new $25M round , bringing our total funding to more than $85M . Our mission: Connect every employee to everything they need in one touch. Job Description As a Customer Engineer you sit on the edge of the product, inside the customer's environment: their identity stack, their HR systems, their security review, their AI roadmap. You take a tenant from nothing from nothing to hundreds of thousands of live users and you decide how the technical side gets solved, sometimes by designing the integration and enabling the customer's IT to build it, sometimes by building the first version yourself and handing it over. That includes where our AI goes live: agents in the frontline app, tool access over MCP, and the authentication questions underneath them that nobody has solved yet. What you can expect Technical ownership end to end: You own the technical side of enterprise onboardings, from the first architecture conversation to a stable live rollout at scale. Integrations that make Flip AI load-bearing: You design and land identity and authentication (OIDC, Entra ID, Frontline Identity), user provisioning (SCIM), REST APIs and connections into HR and ops systems such as SAP SuccessFactors, Workday or UKG. Advise and enable instead of absorb: You bring the customer's IT, their partners and our external development partners to a solution you would sign off on, and you make sure they can run it without you. Build where building unblocks: Where building is the fastest way to prove an approach or to unblock a rollout, you build the first version and then hand it over cleanly, with the documentation and the handover conversation that make it stick. AI where it meets…