Senior GTM Onboarding Manager

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. As the Senior Customer Onboarding Manager , you will be responsible for ensuring the successful execution of ZoomInfo's customer onboarding strategy and accelerating customer adoption of ZoomInfo's products and solutions. This role combines go-to-market (GTM) expertise, solution development, and project management to help customers translate business objectives into actionable use cases and measurable outcomes. The Senior GTM Onboarding Manager partners with Customer Success, Customer Training, and Customer Integrations teams to develop and execute effective onboarding plans, including goals, timelines, solution deployment, and resource coordination to accelerate value for ZoomInfo customers. What You'll Do: Manage comprehensive onboarding programs for a portfolio of ZoomInfo customers, ensuring a highly organized experience with clearly defined goals, timelines, deliverables, and success metrics. Serve as a primary point of contact throughout onboarding and implementation. Lead strategic discovery conversations to understand customers' GTM objectives, business challenges, existing workflows, and technology environments, translating insights into actionable onboarding strategies and prioritized use cases. Develop and execute implementation strategies that align customer business objectives with ZoomInfo's products and capabilities, ensuring successful onboarding within defined SLAs. Partner with customers to assist with design, build, and deploy GTM solutions and workflows, demonstrating a hands-on approach to translating business requirements into practical, scalable solutions. Work directly with customers to establish expectations, define project milestones, manage dependencies, coordinate customer tasks, and provide regular updates throughout the onboarding lifecycle. Collaborate cross-functionally with Customer Success, Training, Integrations, and Solutions Engineering teams to deliver a cohesive implementation experience that drives product adoption and measurable business value. Manage multiple simultaneous onboar…