Senior Manager, Business Strategy (Member Experience) - Walmart+

Job description

Position Summary... Join Walmart+ as a Senior Manager, Member Experience and lead the charge in delivering clear, impactful messaging across all member touchpoints. Use data and AI to enhance communications through cross-team collaboration and grow engagement for millions of members. Reporting into the Director, Member Experience, this is your chance to innovate, influence, and make an impact in a collaborative environment. If you're passionate about member experience, we want to hear from you! About Walmart+ Walmart+ is a membership program designed to deliver unmatched value to our members through exclusive in-store and digital benefits. With perks such as Free Delivery from Store, Free Shipping with no order minimum, Mobile Scan & Go in-store, and Member Prices on Fuel, Walmart+ helps our members save time and money like no other retailer. What you'll do... Support the Business for all Foundational projects that allow us to move quicker and more personalized when engaging with our members Collaborate with Enterprise partners to build integrating messaging across the site. Be the voice to secure Walmart+ messaging across Enterprise placements - partners include Site Ops, Homepage, Product, Marketing, Personalization, and Design Share executive updates on our pathway to omni-channel messaging Represent the Business and ensure we are testing new copy and creative using AI and other machine learning capabilities Work with product and marketing to develop an understanding of our members' engagement with our communication channels. Understand placement data and which placements promote the most engagement by member segment and benefit Host forums so all partners are aware of communication changes and roll outs Identify industry leaders and conduct competitive analysis Partner with Marketing, Product, Personalization and Business and identify opportunities for improving the relevance and quality of member communications Support auditing of communications, FAQs and several placements for correct content and verbiage E2E journey mapping for site placements What you'll bring... 7+ years experience working in a cross-team collaboration environment, often in complex organizational matrixes 5+ years of experience within consulting, marketing, or communications 3+ years of experience journey mapping and customer experience 5+ years of understanding analytics and data…