Senior Manager, Customer Marketing

Job description

CoderPad 's mission is to create a more inclusive and strong tech community. How? By improving the technical interviewing experience with tools that allow for standardization and consistency, while reducing bias and increasing equality of opportunity. As CoderPad 's first customer marketer, you'll own the customer marketing plan and execute it hands-on. Your job is to turn our installed base into a predictable source of expansion pipeline and a deep bench of customer advocates. You'll work across our whole book of mid-market and enterprise sized customers, from self-serve customers ready to move up to Enterprise Plans to large accounts with room to grow, using scaled, one-to-many programs and opportunity to build 1:few programs as we scale. You'll partner with Expansion Sales, Customer Success, Product Marketing, Campaigns and Demand Gen. This is a builder-and-doer role: you'll set the strategy and then build, launch, and measure your programs with the support of the team. This role is required to work East Coast Hours. You'll report to the VP of Marketing. What you'll be doing: Drive expansion pipeline Own the self-serve-to-Enterprise upgrade marketing motion. Take our current pilot and scale what works into an always-on program while continuing to optimize. Build one-to-many expansion programs for Enterprise customers in partnership with Expansion Sales, including cross-sell and upsell plays, targeted nurtures, and sales-ready offers. Partner with Campaigns to adapt our major campaigns and launches for customer audiences, so existing customers hear the right story at the right moment. Give Expansion Sales the timing, messaging, and assets to act on signals from your programs. Localize expansion and lifecycle programs for EMEA customers, adapting messaging, timing, channels, and events to the region (about 15% of your effort). Fuel adoption with Customer Success and Product Marketing Build lifecycle programs that support CS in getting customers to value: onboarding and feature-adoption email, customer webinars, and launch communications. Work with Product Marketing to turn new features into customer-facing campaigns that drive usage. Design lifecycle journeys and build them in our marketing automation platform, working with Marketing Ops on complex builds and attribution. Build the customer data foundation with Marketing Ops and CS: the segments and scores…