Senior Operations Manager - ALO

Job description

About GEODIS GEODIS aims to become the European leader in logistics services. To achieve this, GEODIS has established the STS policy: Stakeholders Total Satisfaction, meaning the total satisfaction of all our stakeholders. Job Description Do you want to build an efficient, safe, and customer-focused logistics operation for a leading fashion client? GEODIS is looking for a Senior Operations Manager to make a daily difference in Almere. You are responsible for the optimal handling of inbound and outbound goods flows, storage, and Value Added Services, ensuring quality, customer, and employee satisfaction. In the absence of the Site Manager, you assume overall responsibility for the site. Your impact As Senior Operations Manager, you directly manage 2–5 Operations Managers/Supervisors and oversee operational teams. You uphold operational policies, identify improvement opportunities, steer towards KPIs and SLAs, and maintain a healthy balance between quality, efficiency, cost control, and employee satisfaction. What will you do? Policy Promote, monitor, and periodically evaluate operational policy as established by the Site Manager Identify and formulate improvements for new logistics working methods and procedures Implement guidelines after approval from the Site Manager Budget/Finance Operate within departmental budget framework and strive for set ratios Weekly reporting to the Site Manager Prepare pricing proposals for Value Added Services (VAS) Contribute to departmental budgeting and cost control Responsible for correct time registration and invoicing Relationship Management Strengthen internal networks with other sites; maintain external relationships with clients and suppliers Manage supplier contracts Serve as contact person for clients regarding operational matters Operations Deliver services to customers according to contract/SLA Set operational objectives and standards Ensure efficient planning and administration within operational processes, set priorities Monitor processes, work instructions, quality, quantity, and continuity of service Participate in multidisciplinary projects as project manager Monitor SLAs, intervene/escalate when necessary Quality Achieve quantitative and measurable quality objectives (KPIs) Minimize damages Responsible for 5S quality methodology within the department Maintain order and cleanliness in the workplace Report KPIs…