Senior Product Manager - Agent Experience

Job description

Location: Berlin, Germany Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview We are looking for a Senior Technical Product Manager – Agent Experience to join the LivePerson Product team and lead the strategy and execution for our Agent and Manager Workspace . This is a highly strategic product area responsible for empowering thousands of customer service agents and supervisors with intuitive, intelligent, and secure experiences that enable them to efficiently manage conversations at enterprise scale. As the Senior Product Manager for Agent Experience , you will define the vision for agent productivity, AI-assisted workflows, and extensible platform capabilities that power modern customer service operations. Working closely with Engineering, Design, AI, Customer Success, and enterprise customers, you will transform complex operational challenges into seamless user experiences that improve agent efficiency, customer satisfaction, and business outcomes. You Will: Key Responsibilities & Impact Product Strategy: Develop and articulate a compelling product vision and strategy for the Agent Experience, ensuring alignment with LivePerson's overall business objectives and AI-first platform strategy. Feature Prioritization: Define, evaluate, and prioritize features based on customer feedback, market insights, usability research, business objectives, and product analytics, with a focus on agent productivity, workflow optimization, and operational efficiency. Roadmap Planning: Create and maintain a comprehensive product roadmap covering Agent Workspace, Manager Experience, authentication, secure forms, AI-assisted workflows, and extensibility capabilities. Cross-Functional Collaboration: Partner closely with Engineering, UX Design, AI/ML, Infrastructure, Customer Success, Sales, and Solution Engineering to deliver scalable, secure, and intuitive agent experiences. Agent Prod…