Senior Product Manager (BAD Product)

Job description

Are you looking to own the customer-facing experience for JetBrains products, from how individuals and organizations buy and manage software to how licensing and entitlements work behind the scenes? About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do In this role, you’ll lead the strategy for BAD (Business Application Development) Product. You’ll tackle the complex web of purchases, subscriptions, organization administration, and usage-based services, making sure our customers have a smooth, coherent experience every step of the way. You’ll work closely with engineering, design, analytics, QA, and BAD Platform, as well as Sales, Customer Success, and Finance teams. You’ll have the autonomy to drive product discovery, validate hypotheses through data and experimentation, and define the long-term vision for our licensing and administration ecosystem. Day to day, you will: Define and execute the product vision, strategy, and roadmap for BAD Product systems. Uncover user friction through customer research, support data, telemetry, and feedback from internal teams. Map and improve end-to-end customer journeys covering purchasing, subscriptions, licensing, and administration. Identify gaps, overlaps, and inconsistencies across sub-systems to build a clear, unified user experience. Partner with engineering, design, analytics, and QA from early discovery through launch and continuous iteration. Define and track key product metrics for adoption, conversion, and support demand. Communicate product direction, trade-offs, and progress clearly to cross-functional stakeholders. What you’ll bring An ownership mindset, taking responsibility for outcomes, not just task completion. A clear focus on underlying problems and desired outcomes rather than immediate feature requests. Comfort with technical complexity, trade-offs, and systems thinking. A preference for quality, long-term sustainability, and user trust over short-term fixes. The ability to make grounded decisions using customer research, analytics, and experimentation. Strong collaboration skills across multi-disciplinary teams and dis…