Senior Revenue Operations Manager (f/m/d)

Job description

OUR PURPOSE AT PLANCRAFT Building the backbone of European trades – together, with modern software and smart AI solutions. We don’t just develop software – we’re on a mission to give tradespeople and contractors more room to focus on what matters. We do this by providing a practical SaaS solution that works the way they do: fast, efficient, and without unnecessary administrative overhead. Supported by smart AI features exactly where they make a real difference in everyday work. Backed by Tier 1 investors from Europe and the US such as Headline and Creandum, and with more than 30,000 craftspeople as our customer base, we are scaling across Europe to turn individual, scattered businesses into connected and successful communities. We believe in zero admin, not zero personality – and we build every feature with the people wearing safety boots in mind, not suits. We’re excited to shape the future together as a team, staying grounded in our mission to empower the builders and makers of tomorrow. YOUR MISSION AT PLANCRAFT As a Senior Revenue Operations Manager (f/m/d) you own Process Excellence across the entire customer lifecycle. You design, implement, and govern the cross-functional processes that connect Marketing, Sales, Customer Success, and Enablement. You start with the commercial outcome: understanding how a process impacts conversion, retention, efficiency, or revenue before designing the solution. By combining process design, automation, AI, and operational rigor, you ensure our GTM engine scales consistently across markets, reduces friction, and protects conversion from lead generation through renewal and expansion. RevOps at plancraft is a commercial function, not a service desk. You operate as a strategic GTM partner and use systems, data, automation, and enablement as levers to drive business outcomes. This role is set up with a clear growth path. Depending on your experience and the impact you demonstrate, it is designed to grow into a Team Lead position for our Operations Managers. We want you to prove operational excellence first, set standards the wider team follows, and grow into leadership from there. For a strong candidate with prior lead exposure, that path can be shorter. Your Responsibilities Own and continuously improve cross-functional GTM processes across lead generation, sales, onboarding, activation, retention, renewal, and expansion.…