Senior Salesforce Administrator (f/m/d)

Job description

Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably. With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world. To join our Scalable Business Platform within the Platform Operations Unit, we are looking for a: Senior Salesforce Administrator (f/m/d) Cologne (hybrid) or Berlin (remote) | Permanent Contract (Full-time) Start: 01.02.2027 Your tasks Design and implement scalable configurations, automations and platform governance standards Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance and data quality Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives Lead change management processes, improve documentation and enable internal users through training Support integration, data protection (GDPR), access models and participate in our GitHub-based CI/CD setup Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues and ensure quality Collaborate with developers to align declarative and programmatic solutions for sustainable growth Degree in IT, Business Informatics or comparable field or vocational training with relevant professional experience 5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments, leading to an expertise in Salesforce configuration: Flows, Validation Rules, Permission Sets, Custom Objects etc. Ability to mentor peers, review solutions and communicate clearly with technical & non-technical stakeholders and have a good understanding of platform scalability, data architecture and agile collaboration Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI or GitHub-based release processes Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills, paired with a structured approach to work Fluency in English What we offer you Hybrid work: Combine flexible remote work with team…