Senior Service Designer

Job description

Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here . We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the role As a Senior Service Designer at Faculty, you will design complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied AI division. Operating at the heart of client engagements, you will map intricate user journeys, construct systemic service blueprints, and lead cross-functional alignment. By shaping multi-channel services, facilitating high-impact workshops, and guiding seamless handover processes, you will transform complex organisational challenges into innovative, scalable solutions that build lasting client capabilities. What you'll be doing: Leading complex user research initiatives across client engagements and synthesising findings into strategic, actionable recommendations. Guiding the creation of comprehensive user journey maps that capture current enterprise realities and future service states. Designing detailed service blueprints to optimise the interplay between people, processes, and AI technology across client organisations. Facilitating collaborative stakeholder workshops to solve complex systemic challenges and surface new consulting opportunities. Crafting compelling visual artefacts and clear narratives that communicate core service concepts to client decision-makers. Directing prototyping efforts and co-design sessions across diverse client applications to validate service models before deployment. Collaborating with government and public…