Senior Software Engineer - RPA

Job description

We’re Heidi. We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries. Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart. We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again. If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi. The role Most EHRs don't offer us an API, so where a direct integration isn't possible, or isn't fast enough for a health system that needs to go live now, we build our own automation engine that works the EHR the way a person would: reading the interface, mapping the fields and pushing structured data into the record. This is a code-first role, not a low-code studio one. We looked hard at the vendor RPA platforms and decided against building on someone else's engine as they were either too slow, too fragile for patient data, and we weren't comfortable that they could guarantee determinism. You'll build and harden ours in-house: the UI-automation layer, the mapping templates and the patient-matching logic that has to be right every single time, because it writes into a real patient record. AI helps us set automations up fast; deterministic code is what runs in production. You'll work hands-on with live NHS and private deployments where a native integration isn't on the table yet and automation is the route to going live. Sometimes that might mean being on site with our Commerical Team, watching how a coding team or clinic actually works rather than how the process doc says they do, and turning what you see into shipped automation within days. You'll work closely with the Product and Agents teams pushing this capability forward, taking the engine from working in a demo to working unattended, for every…