Senior Solution Advisor

Job description

WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance. This role is with SAP, supporting WalkMe. As a Solution Advisor at WalkMe an SAP Company, you will act as the conduit between Sales and Delivery to translate customers' business vision and strategy into solutions and guide the technology evaluation part of the sales process. You will work with our most strategic clients, develop strong technical relationships with stakeholders, and express the value of WalkMe's products and solutions in meeting their needs. You will drive technical relationships throughout the evaluation and support sales opportunities. This role reports to the VP of Solution Advisory What You'll Own Support the Account Executive during customer evaluations: answer technical questions, troubleshoot development/configuration issues, and manage escalations to Support and Engineering. Plan and execute discovery strategies; ask leading questions to uncover business problems tied to revenue, cost, and risk. Create and deliver innovative solution demonstrations (on-site and remote); collaborate on and present custom demos to support the sales cycle. Scope, install, configure, and troubleshoot solutions; define success criteria and manage technical Proofs of Values (POVs) on-site and off-site. Whiteboard business concepts and technical architectures; communicate WalkMe’s value in both business and technical terms. Deliver executive-level value pitches and lead deep-dive technical discussions with IT and development teams. Provide clear technical specifications, requirements, and solution documentation to support proposed approaches. Collaborate closely with customers and internal teams to understand technology needs and architect solutio…