Senior Talent Partner, Customer Success & Technology

Job description

Senior Talent Partner, Customer Success & Tech Location: London, onsite 4 days a week. Retire The ERP. Light exists to replace factory-era ERPs with software that feels alive. Our Smart Financial Platform gives modern, global companies superpowers: automated accounting, real-time reporting, and financial flows that move at the speed of the business. We build with our customers, ship fast, and obsess over craft. In a short time, Light has gone from idea to the operating core for leading companies like Lovable, Legora, and Keyshot. People don’t just use Light, they enjoy it. We’re an early team defining a new software category. Think engineers who love debits and credits, designers who care about reconciliation states, and operators who treat finance as a product. If you’re excited to modernise how the world runs money, one workflow at a time, you’re in the right place. Backed by world-class investors and advised by industry titans, we’re building category-defining products with the freedom to ship ambitiously and own outcomes. Come help us make Light the global default for next-gen finance. The Role We plan to double the team in 2027. Most companies that grow this fast dilute the talent density that made them good. We won’t. You’ll lead hiring for Customer Success and Tech: the people who build Light and the people who make it work for our customers. One week that might be a senior backend engineer, the next a technical customer engineer or a Head of Account Management. The two worlds overlap more than you’d think. Our best CS hires understand the product deeply, and our engineers build for customers they know. This isn’t a role for someone who wants to sit and screen all day. We want a guardian of the bar: someone who steps back, looks at the whole hiring problem and fixes what’s actually in the way. AI and good process handle the volume. You bring the judgement, and relationships with great people long before we need them. What You’ll Do Own Customer Success hiring end to end, from account managers to technical customer engineers and partner enablement, up to leadership Own Product, Engineering and Design searches, including senior and hard-to-fill technical roles Partner with leaders from the start: shape the role, challenge the brief, and build the scorecards and calibration that keep the bar high Work out why a search is stalling, whether it’s the brief…