Senior Technical Customer Success Manager

Job description

About Venn Venn is the sovereign AI platform for real estate. We turn each company’s data, knowledge and way of operating into its own Company Brain, then build bespoke applications and AI agents on top of it to grow revenue, reduce costs and improve performance. The intelligence stays the customer’s proprietary asset and compounds over time. More than 270 owners and operators run on Venn across 30 states and five countries. Our customers include Related, Bozzuto and Kairoi Residential in the U.S. and Grand City Properties in Europe. Our platform is approaching one million homes, and our contracted revenue has more than quadrupled in the past year. Venn has raised over $140 million from investors including Group 11 and NOA, and recently acquired a16z-backed Zuma to accelerate our AI agents. Our mission is to make sure AI sharpens what makes a real estate company different, instead of erasing it. Come build it with us About the Role Venn partners with a leading German residential property company that manages a large portfolio across the country. As our Senior Technical Customer Success Manager in Berlin, you will own this strategic relationship end to end, from onboarding and implementation through long-term adoption. You are hands-on and technical: you understand the client's business and systems, and you build the automations, implementation tools and training that make the rollout succeed. You will be the client's primary point of contact and their voice inside Venn, working closely with our Product, Engineering, Support and Data teams. You work independently, see the big picture, and drive results without waiting for direction. After 12 months, success means the rollout phases are live on schedule, adoption targets are met across the client's teams, and the client sees Venn as a trusted long-term partner. [REVIEW: confirm the 12-month success measures] As Venn grows in Germany, you will have room to help build the customer success function here. Responsibilities Own the client relationship end to end, as the primary point of contact for stakeholders from property managers to leadership Lead onboarding and implementation on the client side together with Venn's Product and Engineering teams: timelines, stakeholders, configuration, integrations and go-lives Build automations, implementation tools and processes that make onboarding faster and repeatable Des…