Senior UX Researcher (f/m/d)

Job description

Purpose of Position Are you passionate about uncovering meaningful user insights and influencing product decisions through evidence-based research? We're looking for a Senior UX Researcher to lead strategic and tactical research initiatives across our platform, helping teams better understand our customers and make informed decisions with confidence. You'll partner closely with Product, Design, Engineering, Data, and other customer facing teams to plan and deliver impactful research. You'll be comfortable navigating ambiguity, balancing multiple priorities, and driving research projects forward from inception to outcome with minimal oversight. Our team is a group of collaborative, curious, and dedicated people who care deeply about creating great experiences for our customers. Alongside meaningful work, we offer a supportive environment and a range of excellent benefits. What you’ll be responsible for Leading end-to-end research projects, from problem definition and scoping through to synthesis, recommendations, and stakeholder alignment Planning and executing a range of qualitative and quantitative research activities, including usability testing, interviews, surveys, workshops, and behavioural analysis Translating complex research findings into clear, actionable insights that drive product and business decisions Managing multiple research initiatives simultaneously, balancing competing priorities while maintaining quality and momentum Collaborating closely with Product, Design, Engineering, Customer Success, and Commercial teams to identify research opportunities and answer high-value business questions Communicating research findings confidently and effectively to a range of audiences, from practitioners to senior stakeholders Influencing product strategy through evidence-based recommendations and championing customer needs across the organisation Helping teams navigate ambiguity by identifying research approaches, defining next steps, and bringing clarity to complex problem spaces Supporting the development of research operations, processes, tooling, and best practices Maintaining and contributing to our insights repository to ensure research findings are accessible and reusable Mentoring colleagues and supporting the continued growth of research maturity across the business Building strong relationships with stakeholders to establish effective feedback…