Service Manager

Job description

We are looking for a talented Service Manager to join our team specializing in Service for our Ottawa , Ont., branch. Job Summary: Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget. In this role, you will make an impact in the following ways: Service operations leadership - Overseeing all service staff and supervisors to ensure smooth, efficient daily operations and rapid resolution of complex issues. Performance coaching - Providing timely, constructive feedback that strengthens individual performance and accelerates employee growth. Employee development - Creating meaningful development opportunities that build capability, confidence, and long-term career progression. Continuous improvement - Leading process reviews and implementing improvements that align with evolving customer expectations and organizational goals. KPI management - Monitoring service performance metrics, identifying gaps, and taking decisive action to address issues and capitalize on opportunities. Quality and workload oversight - Ensuring work output consistently meets company standards while maintaining high levels of customer satisfaction. Trend analysis - Spotting operational trends early and initiating changes that protect service levels and support business objectives. Customer relationship building - Maintaining positive, professional relationships with key customers and ensuring service operations meet or exceed their expectations. Core Responsibilities / Activities Unique to the Role This is a 100% on-site role Provide site-level leadership for service operations across two physical buildings, with primary daily presence at the main location while ensuring both sites are properly supported, maintained, and aligned with operational expectations. Lead the in-shop and field service Power Generation team, including daily workload prioritization, issue escalation, team performance follow-up, and coordination with internal functions to resolve customer or operational concerns. Act as the primary site leader for safety, customer satisfaction, employee engagement, continuous improvement, and compliance with company policies, quality standards, and health, safety, and environmental requirements. Skill, Education, or Experience Requirements Demonstrated experie…