Services Specialist & Planner

Job description

Coordinate field operations and keep maintenance running like clockwork – so our radars stay mission-ready worldwide. As our Service Specialist & Planner, you orchestrate the end-to-end planning, scheduling, and execution of global service operations. You align site requirements, engineering resources, and logistics to ensure seamless maintenance windows with minimal downtime. You report to the Team Lead Service Operations, serving as a vital link between customer operators, field engineers, and internal supply chain teams. What you'll do Maintenance planning and scheduling: Plan and schedule preventive maintenance, corrective visits, and system upgrades across global radar sites. Coordinate timelines with airport, wind farm, and facility managers to avoid service disruptions. Site preparation and readiness: Manage pre-visit workflows including access clearances, safety compliance, and site checklists. Verify tooling and safety gear are ready before team members deploy. Logistics and parts coordination: Partner with Supply Chain to ensure spare parts, RMA items, and test gear arrive on schedule. Keep inventory stages aligned with planned maintenance windows worldwide. Service records and documentation: Issue service bulletins, maintenance notices, and post-visit verification reports. Track ticket turnaround times, SLA compliance, and window success rates. Process and contract support: Refine runbooks, site checklists, and operational workflows based on field feedback. Support commercial reviews by clarifying service scope and contract entitlements. What you bring BA, BSc, or HBO degree in Operations Management, Logistics, Technical Business Administration, or Industrial Engineering 3+ years in technical planning, service coordination, dispatching, or operations within high-tech hardware Hands-on experience with service management platforms and ERP or ticketing systems Practical understanding of SLAs, service scope, and commercial contract structures Fluent English, both spoken and written Detail-oriented planner with strong multi-tasking skills under changing priorities Proactive problem solver focused on continuous workflow improvements Collaborative communicator comfortable aligning internal teams, sub-contractors, and site operators N.B. Don't worry if you don't tick every box. Our mission is a journey, and there's plenty to learn along the way. If most…