Site Account Specialist – Customer & Operations

Job description

Neuchâtel Region | 100% | Temporary 12 months | Start January 2027 Great with customers. Strong in coordination. Calm when things get busy? For an international biopharmaceutical company in the Neuchâtel region , we are looking for two Site Account Specialists to join an international team supporting treatment centers across Europe. This role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time. You don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions. What you will do Be the main contact for your assigned treatment centers Coordinate schedules and ensure information is accurate and up to date Support customers with an online scheduling platform Handle questions and resolve day-to-day issues by phone and email Coordinate with internal teams when changes or problems occur Follow up on open topics and escalate critical issues when needed Maintain customer and scheduling data in internal systems Build strong and trusted relationships with your customers Contribute to a smooth and positive customer experience What you bring We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management. You should bring: Around 3 years of relevant professional experience or a Bachelor's degree A genuine customer-service mindset Strong organizational skills and attention to detail Confidence communicating by phone and email The ability to stay calm and solution-oriented when priorities change Good IT skills and the ability to work with several systems and tasks at the same time A proactive attitude and strong sense of ownership Experience in Pharma, Biotech, MedTech or healthcare is welcome, but not mandatory. Languages Fluent English is essential, together with fluent/bilingual skills in at least one of the following languages: French | German | Spanish Italian is an additional advantage. Your working environment Neuchâtel region, French-speaking Switzerland 40 hours/week Hybrid working: Tuesday–Thursday onsite, Monday & Friday home office Rotating daytime sched…