Software Development Team Lead (Message Squad)

Job description

About Diabolocom Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth through its cloud-based contact center platform. Our solution leverages AI-driven technologies to optimize customer experience across all communication channels. We provide seamless management of inbound and outbound interactions, premium voice quality, real-time analytics, and global scalability. Our platform integrates with leading CRMs and offers a wide range of APIs and services in multiple languages. With offices across Europe, the USA, Brazil, and the UAE, and more than 350 clients operating in over 60 countries, we are continuously growing and strengthening our engineering teams. About the Team – Message Squad The Message Squad builds and maintains services that enable communication across multiple text-based channels. Initially focused on email, the team now works on a broader messaging platform integrating channels such as WhatsApp, SMS, and social networks. The team currently consists of: 5 backend engineers 2 QA engineers Current Tech Stack Languages: Golang (80%), Java (20%) Database: PostgreSQL Messaging: RabbitMQ Caching: Redis Infrastructure: Docker, Kubernetes Observability: Grafana, Prometheus, Loki Key Focus Areas Enhancing messaging features (templates, quick replies, voice messages) Building a unified ticketing system for multi-channel communication Collaborating with other squads on cross-functional features About the Role We are looking for a Software Development Team Lead to drive technical direction, lead a multidisciplinary team, and ensure the delivery of high-quality, scalable solutions. In this role, you will combine hands-on development with team leadership, contributing to backend services while guiding architectural decisions and maintaining a strong engineering culture. Your Responsibilities Lead and manage a team of engineers, supporting their growth and performance Define and drive quarterly, release, and sprint planning Ensure stability and reliability of services in production Contribute hands-on to backend development (mainly in Golang) Design and evolve scalable distributed systems Review and challenge technical designs with a focus on risk, scalability, and testability Define and improve testing strategies in collaboration with QA Continuously improve CI/CD pipelines, tooling, and development practices Collaborate…