Sr. Project Manager

Job description

Job Description: Behind every successful upskilling program is someone making the complex look effortless; that's this role. As Project Manager, you'll be the orchestrator turning statements of work into real, high-impact learning experiences: from a single instructor-led class to year-long, multi-technology academies that transform how entire organizations build skills. You'll own delivery end-to-end (discovery through post-training evaluation) partnering closely with Account Executives, instructors, and clients to make sure every program lands on time, on budget, and above expectations. It's part project management, part relationship-building, part technical fluency, with real accountability for quality, satisfaction, and profitability. If you thrive on juggling multiple moving pieces, love bringing structure to ambiguity, and get energy from watching a well-run program change how people work — this is where that instinct pays off. Who you're committed to being: You enjoy learning and are open to new ways of doing things. You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns. When communicating you are self-aware, insightful, and proactive. You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link. You believe in continuous improvement and request frequent feedback from others. What you'll do: Accountable for the successful delivery of any project or program, measured by quality and satisfaction scores Oversee the entire delivery process, from the execution of the SOW through communication of evaluation scores to the client organization Participate in pre-sale discovery calls with sales, clients, instructors, as needed Drive the continuous improvement of the delivery process to help build scalable processes and infrastructure Act as an expert in technical training delivery for the client and sales teams Continually meet deadlines for all tasks associated with assigned projects and clients Collaborate with Account Executives to ensure projects and programs are scoped accurately and the required resources are available and prepared for delivery Partner with internal teams to communicate upcoming technology and resource needs to support adequate staffing Work with the client and instructor to determine tech…