Strategic Accounts Product Representative

Job description

Diabolocom is the leading European sovereign cloud contact center (CCaaS) and customer experience management (CX) platform. It helps organizations transform customer experience by augmenting agents' capabilities through AI-human collaboration, automating routine customer interactions, and delivering personalized experiences at scale. Built on proprietary AI, private cloud, and native telecom infrastructure, the platform automates workflows, improves data quality, and empowers customer service and sales teams across every channel. Backed by more than two decades of experience and twice recognized by Frost & Sullivan for AI technology innovation and customer experience technology leadership, Diabolocom is trusted by more than 400 organizations—including BPCE, Carrefour, Nikon, and Mitsubishi—to power mission-critical customer operations in over 60 countries, helping organizations strengthen customer loyalty and accelerate growth. About the role We are looking for a Strategic Accounts Product Representative to strengthen the relationship between our Product organisation and our largest enterprise customers, as well as support major commercial opportunities across our products. In this role, you will act as the primary Product interface for selected strategic accounts, helping customers understand our Product capabilities, direction and commitments while ensuring their needs are clearly understood and effectively translated into actionable Product insights. You will work closely with Account Managers, Sales, Product Owners, Engineering and Delivery teams to connect customer expectations with our Product strategy, identify opportunities shared across multiple customers, and provide clear visibility on Product scope, dependencies and roadmap maturity. This is a highly transversal, customer-facing role at the intersection of Product, business and technology. You will engage with stakeholders ranging from operational teams to senior executives, build a deep understanding of their business challenges, and help our Product organisation make better-informed decisions. Your main responsibilities will include: Building trusted Product relationships with strategic customers: Act as their main Product point of contact, in close coordination with Account and Project managers, clearly communicate product capabilities, strategic direction, constraints and trade-offs to stake…