Strategy Analytics Manager

Job description

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: One of the UK’s newest unicorns with a team of just over 700 people Among the fastest-growing tech companies in the UK Profitable since 2017 Backed by top investors including Balderton Capital and Goldman Sachs Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo Build the best technology in-house , using new data sources, machine learning and AI to make machines do the heavy lifting The role We are hiring a Strategy Analytics Manager or Senior Manager – Operations, with the final level determined by the successful candidate’s experience. You will act as the COO’s go-to analytical partner, reporting to the CRO: combining strategic judgement, strong stakeholder management and hands-on technical delivery. This is both a management and coding role - you will lead a small team while personally delivering high-priority analysis using SQL and Python. Key themes of the role 1. Operations MI, KPI and customer outcome metrics ownership You will have full accountability for Operations management information and performance reporting. You will: Own MI across front-office and back-office Operations departments Define and govern KPIs covering demand, SLAs, throughput, productivity, quality and customer outcomes Ensure operational efficiency is balanced with fair, timely and effective outcomes for customers Identify where operational processes or service performance are creating customer friction, repeat contact o…