Support Engineer - China (Alibaba Cloud Strategic Accounts) 支持工程师 - 中国（阿里云战略客户）

Job description

SUPPORT ENGINEER — CHINA (ALIBABA CLOUD STRATEGIC ACCOUNTS) Location: Mainland China (remote) Department: Core Team / Support Engineering About ClickHouse Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 3,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. The company's sustained, accelerating momentum was recently validated by a $400M Series D financing round. We're on a mission to transform how companies use data. Come be a part of our journey! We are continuing to grow our global Support organization, and we are now investing in dedicated coverage for our strategic customers in China running ClickHouse on Alibaba Cloud. If you want to work in an environment where you can learn, grow, be an agent of change, and have your voice heard — please read on. About the Role As a Support Engineer — China , you will be the front-line technical owner for some of our largest enterprise customers in China deploying ClickHouse on Alibaba Cloud. This is a hands-on, customer-facing role that sits at the intersection of database engineering and operations — closer in spirit to a senior DBA than a traditional helpdesk role. You will deliver excellent customer service as a representative of ClickHouse, providing professional response and guidance within the required Service Level Agreement (SLA) on technical cases opened via our ticketing system, email, IM, and/or phone. You will build strong, trusted relationships with customers, partners, and colleagues across our global Engineering, Cloud, and Core Database teams. What You Will Do Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through to root-cause analysis, resolution, and post-incident follow-up. Triage, classify, and track incoming cases; identify recurring patterns across customers and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams. Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations. A…