Technical Account Manager Architect - Singapore

Job description

NOTE: This person can be remote in Singapore, but must be open to regional travel as required for onsite customer visits across the APJ region. The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, planned to report into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases). A TAM Architect will be successful in the role if they provide the following aptitude and approach: Highly technical with a focus on providing useful solutions to our users, customers, and prospects Great communicator with team members and customers Consulting, support, and project management skills and background 50% of the work will be case-initiated consultative support of strategic users/customers/prospects 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership) Some onsite regional travel will be required, estimated currently at up to 35% of the time What you will do: Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs Provide architectural, technical, and migration guidance and assistance Lead projects, escalations, and meetings to enable ongoing user/customer success Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment Assist with hiring and mentoring new team members Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs What you bring along: 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles 5+ years of re…