Technical Account Manager, Commercial

Job description

About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!) Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders. About the Role You'll own customer success post-sale for a portfolio of commercial customers. That means understanding how each customer wants to use Socket, helping them get there quickly, and solving problems when things break. This is a product-focused, technical role. You'll balance hands-on customer guidance with scalable programs that help many customers adopt Socket successfully. You'll learn customer environments, uncover blockers, and translate product capabilities into practical solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate. AEs own renewals and expansion. You own making customers successful with the product and building repeatable motions that scale. What You'll Do Account Management Own post sales relationship as the main point of contact and technical advisor Strategize with AEs on upsells, renewals and expansions Relationship building and executive alignment with our Champions Conducting Quarterly Business Reviews with strategic customers Build measurable customer success plans Onboarding & Implementation Lead technical onboarding for new enterprise customers, from initial setup through full integration Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value Technical Troubleshooting Investigate and resolve integration, configuration, and compatibility issues Respond to customer issues in dedicated Slack channels Use logs and telemetry to identify root causes and document fixes Escalate to Engineering when needed and follow through to resolution Product Enablement Run discovery conversations to understand customer goals and use cases Translate complex product capabilities into practical, devel…