Technical Account Manager - UK

Job description

The Role Geordie is building the platform enterprises rely on to govern their AI agents safely — and we're growing fast. We're looking for a technical, customer-focused Technical Account Manager to own the post-sale relationship with our customers and make sure they get the best from their Geordie deployment, fast. You'll be the technical face of Geordie for a portfolio of enterprise accounts — guiding onboarding and integration, becoming the go-to expert customers trust for anything technical, and working closely with our sales, product and engineering teams to keep our customers successful and growing. You will turn technical relationships into lasting partnerships. This is a hands-on, technical role. You'll get deep into our platform, our customers' environments, and everything in between — and you'll help shape how Geordie delivers success for our customers as our first UK-based TAM hire. We also expect you to work the way we build — intelligently and efficiently. That means embracing AI agents in your day-to-day workflows. We use tools like Claude Cowork to move faster and do more. If you're not passionate about that, this probably isn't the right place for you. What You'll Do Own the Technical Relationship — Be the primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion. Project Management — Own the project plan for onboarding and major implementations end-to-end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders. Run the cadence of standups/status calls, keep everyone accountable to dates, and escalate slippage before it becomes a surprise. Onboarding & Implementation — Guide customers through deployment, integrations, and configuration, so they see value from day one. Product Mastery — Become a deep expert on the Geordie platform. Troubleshoot issues, answer technical questions, and give customers confidence in how we work. Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding. Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers. Renewals & Expansion — Partner with our sales team to identify expansion opp…