Technical Customer Success Manager - AMER

Job description

Register Here! Camunda is the enterprise platform for agentic orchestration , enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide , including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences. Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform . We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team. Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies , We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading. About the Role: As a Technical Customer Success Manager, you will play a crucial hybrid role, blending the strategic relationship building of a Customer Success Manager (CSM) with the deep technical expertise of a Technical Account Manager (TAM). Working within a pooled team structure, you'll be assigned tasks across a diverse customer base, leveraging your specialized skills and expertise to maximize customer impact. In this role, you will be a trusted advisor, providing both strategic and technical guidance on process orchestration projects. You'll work closely with customers to understand their unique business needs and technical environments, developing tailored recommendations to ensure they achieve their desired outcomes and realize the full value of their Camunda investment. What you'll be doing: Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts. Guide new customers through initial product setup, feature adoption, and achieving time-to-value. Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures. Drive adoption and p…