Technical Customer Support Engineer - EMEA

Job description

We are currently growing our support team at ClickHouse, which provides excellent service to our customers around the world. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a variety of tasks related to our customers across EMEA, as well as more globally across the Americas, and APJ regions when support is needed or coverage overlaps. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base. What you will be doing: Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers And of course: You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone You will build strong, trusted relationships with colleagues, customers, and partners What you bring along: Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer,…