Technical Delivery Manager, Public Sector

Job description

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana We’re looking for a dedicated Technical Delivery Manager (TDM) who will have the exciting opportunity to collaborate closely with our public sector customers, guiding them in effectively and efficiently operating Altana’s platform. As a TDM, you’ll be the driving force behind user adoption, product enablement, and value realisation, ensuring overall customer success. You’ll be our customers’ champion, serving as their day-to-day relationship manager, conducting regular check-ins, and helping their end users consistently translate product insights into operational value. Internally, you’ll articulate recurring customer needs and pain points to the business, wrangle cross-functional engineering and product teams to deliver on planned deliverables for your user base, and develop account strategies to strengthen our ongoing partnership with customers. You’ll evolve into a power use of Altana’s products and will use this knowledge to stimulate growth of product usage, up-selling, and cross-selling expansions. You will own the success of our customer deployments, focusing heavily on value creation and customer outcomes. You Will Manage successful customer deployments and technical work streams from end-to-end, with the ability to effectively manage priorities, deliver on-time, and communicate effectively internally and with customers. Become a power-user of the Atlas platform, then support Public Sector customers in rapidly achieving value, while identifying new use cases to address customer pain points. Own customer relationships including conducting Quarterly Business Reviews and leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate Altana teams. Respond to user support queries and build processes that enable us to scale our TAM functions as our customer base increases. Be held accountable for effectively synthesising and communicating feedback to the product team. Coordinate the specification of new or expanded features, involving deep collaboration with Altana’s Product & Engineering teams. Collaborate with our Implementation Engineering team to ensure successful delivery and work close…