Technical Programs Manager - Scaled Customer Success

Job description

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register . We’re in a defining moment of an incredible journey. Come and build with us. We are looking for a highly technical educator and problem-solver to be the technical anchor of our Scaled Enterprise CS team (€20k–50k ARR segment). As a complex, developer-focused platform, n8n requires deep architectural understanding. In this individual contributor role, you won't be managing a traditional 1:1 book of business. Instead, you will act as the "technical unblocker" for hundreds of Enterprise customers simultaneously. You will design and lead one-to-many technical enablement sessions, host live office hours, build advanced workflow templates, and step in for strategic, targeted interventions when our automated systems flag an account that is struggling with architecture or node configurations. What you'll do Run the technical programs. Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding calls Own the enterprise Slack channel. Be the technical expert in the room — triage, answer, escalate to Product when needed, and…