Technical Success Engineer

Job description

Lambda , The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. About this role The Superintelligence Technical Success Engineer is part of Lambda's Superintelligence business unit, dedicated to our largest, most strategic customers operating in the most complex environments. This role owns taking signed deployment from contract to a live, fully operational production environment. The role requires strong technical acumen to validate the build against what was promised, spot gaps, and work effectively with engineering and infrastructure teams to get issues resolved and requirements clearly understood. You'll work alongside the account team, to make sure the customer's requirements and expectations are clearly understood and addressed throughout deployment. This role calls for someone who's ready to dive in wherever the engagement needs them. What You'll Do Take signed deployments, from contract, to live, to working production environments, validating configuration, connectivity, storage, and compute against what was promised Bring technical depth to validation and troubleshooting conversations — asking the right questions, spotting gaps, and working closely with engineering and infrastructure teams to drive issues to resolution Coordinate with Infrastructure, Engineering, Product, and Data Center teams to close technical dependencies and resolve blockers Own a current, accurate technical picture of the deployment — what's built, what's open, what's at risk Keep stakeholders informed with clear, regular status updates: RAG status, top risks, and what's being done about them Guide the customer through onboarding to their first successful production workload Be the customer's go-to technical contact through deployment and early production Feed recurring technical patterns back into reusable runbooks, checklists, or automation Transition out once the customer is stable and self-sufficient, keeping the broader account team informed along the way You 4+ years of hands-on technical experience with GPU/HPC infrastructure, cloud platforms, Kubernetes,…