Teleoperation Trainer (m/f/d)

Job description

Who We Are We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can't solve. We are on a mission to redefine how physical work gets done, and we're looking for curious, bold thinkers to help shape the future of robotics with us. Overview We are looking for a Teleoperation Trainer to sit at the intersection of our operations and engineering teams. In this role, you will train and quality-manage a team of teleoperation operators, establish and maintain data collection standards, and act as the critical bridge between project management and the technical teams developing our teleoperation and policy systems. You will maintain direct teleoperation proficiency and translate operational insight into actionable engineering feedback, and vice versa. This role starts hands-on and grows in scope and ownership as we scale. Your Responsibilities Training & Quality Management Onboard and train new teleoperation operators, establishing consistent standards for task execution, data quality, and reporting Monitor and evaluate operator performance and demonstration data quality across active projects Establish and improve QA processes, and maintain oversight of data custody, tracking, reporting, and issue investigation Develop and maintain SOPs, training materials, and quality frameworks for teleoperation workflows Build and maintain the operational systems, trackers, reporting cadences, and documentation the function runs on Maintain accurate logs of training outcomes, data quality metrics, and cross-team feedback Cross-Team Coordination Act as the primary bridge between the operations team and the engineering team (teleoperation and policy development), surfacing operator feedback, flagging systematic issues, and translating engineering guidance into practical operator instructions Identify patterns in operator errors, edge cases, and system inconsistencies, and escalate them with structured, actionable context Support engineering teams in improving data collection pipelines and interfaces based on operational insight Teleoperation Maintain direct proficiency across robotic systems and teleoperation interfaces (VR, joystick, or control rigs) Qualifications Education and Experience 2+ y…