Tooth Counter Warehouse Representative

Job description

JOB OVERVIEW: This position is responsible for receiving all tooth and related parts orders from customers, fills orders, and prepares for same day shipment. Interacts with Sales Reps on a regular basis regarding status of customer orders. Handles related customer service issues. Performs general functions including receiving, put away, replenishment, returns, damages, and inventory control. Required to assist with taking periodic inventory, typically on a quarterly basis or as required, on an after business hours basis. KEY RESPONSIBILITIES: 20% Receives incoming calls to place customer tooth and related parts orders. Also receives orders by fax and online systems. Reviews to ensure all required customer and product information is specified and contacts customers for clarifications if necessary. 20% Fills all customer orders by picking the appropriate products specified or coordinates drop shipments with vendors to have products shipped directly to customer. Responsible for maintaining 100% accuracy. 20% Processes all filled customer orders to ship in the same day. Uses online systems to track location of shipments. 5% Interacts with Sales Reps on a regular basis regarding status of customer orders. 10% Receives telephone calls from customers to answer inquiries on various issues, including orders, bills, and shipments, and handles other related customer service issues. 10% Generates purchase orders to replenish inventory. 5% Performs general functions including receiving, put away, replenishment, returns, damages, and inventory control for teeth and related parts. 5% Required to assist with taking periodic inventory, typically on a quarterly basis or as required, on an after business hours basis. 5% Participates in special projects and performs other duties as required. SPECIFIC KNOWLEDGE & SKILLS: Attention to detail, accuracy and basic computer skills. GENERAL SKILLS & COMPETENCIES: Good time management Attention to detail and accuracy Ability to plan and arrange activities Interpersonal communication skills Good verbal and written skills Ability to maintain confidential and highly sensitive information Ability to work in a team environment Ability to multi-task WORK EXPERIENCE: No experience required. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. TRAVEL / PHYSICAL DEMANDS: Travel typically less th…