Transcription Operations Associate

Job description

Transcription Operations Associate Platform Operations Who we are: AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before. Professionals at investment firms, consultancies, corporations, and nonprofits rely on us to connect them seamlessly with knowledgeable domain experts who help enhance their thinking, inform critical decisions, and propel their business forward. Founded in 2008, AlphaSights currently employs more than 1,500 professionals in nine offices around the globe and regularly ranks as one of the fastest-growing companies in the world. The role: As a Transcription Operations Associate in the Americas region, you will play a critical role in the delivery of our AI-powered, human-in-the-loop transcription product, a published, client-facing service that consistently achieves 99%+ accuracy and powers the success of clients’ investment and compliance workflows. You will proactively manage the production queue to ensure transcripts meet our quality standards and industry-leading turnaround times, resolve workflow issues promptly, and address queries from our Client Service Teams. You will also oversee operational performance across your region, ensuring we not only meet but exceed KPIs for exceptional service delivery, productivity, and engagement. What you’ll do: Production Oversight : Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time, quality, and cost-efficiency at scale. Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required. Distributed Workforce Management: Supporting the success of a skilled team in your region. You will be responsible for your unit’s KPIs, ensuring a productive and engaged workforce. Who you are: Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function. Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision i…