User Education Lead

Job description

About the team Customer Education helps people and organizations build the skills and confidence to use AI effectively. We create courses, live learning, community programs and product education that help people apply OpenAI’s products to their work. About the role We’re looking for a User Education Lead who is excited about what AI can make possible for people at work and wants to bring more people along on that journey. You’ll lead education for enterprise users who are getting started with AI or need help turning early experimentation into everyday use. You’ll help people discover what’s possible, build confidence through practice and develop the judgment to use AI well. This is a hands-on role for someone who loves both building and teaching. You’ll explore new products, work directly with learners, create practical education and test what helps people make progress. You’ll develop role-based learning and new approaches to teaching AI, then turn what works into frameworks and resources that can reach more people. You’ll work closely with teams across Customer Education, Product and go-to-market to connect this foundational learning to the broader customer experience and help learners progress as their skills grow. In this role, you will: Own the education roadmap for people getting started with AI at work. Identify the skills they need, where they get stuck and the opportunities to help them make meaningful progress. Build and deliver role-based learning. Create courses, live sessions, demonstrations and exercises grounded in the work people actually do, helping learners apply AI to useful tasks in their own roles. Develop and test new approaches to AI education. Experiment with how concepts are explained, how practice is structured and how learners are supported. Turn what works into frameworks and resources that others can adapt and use. Help people build lasting skills and confidence. Design learning that helps people move from a first useful experience to independent, repeat use, with clear paths into more advanced education. Stay close to the product and the learner. Explore new capabilities firsthand, listen to customers and work with Product and customer-facing teams to keep education relevant as their needs change. Measure and improve your work. Assess whether people are developing skills and applying what they learn, then use those insights to…