User Researcher

Job description

About Dust Work is being rewritten, and the people holding the pen are the ones who actually run it. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 . Summary Dust is hiring a User Researcher to be the connective tissue between our users and the teams building for them. This is a high-leverage, embedded research role — your work will directly shape product decisions, inform GTM positioning, and surface the insights that help us serve customers like Datadog, 1Password, and Cursor at a higher level. You'll be the first dedicated researcher on the team, which means you'll build the function from the ground up, sitting close to the people shipping the product every day. What you'll do Build and own the research function Define the research practice at Dust: methodologies, tooling, cadences, and documentation standards Establish a consistent feedback loop between qualitative insights and product and GTM decisions Create reusable research assets and templates the whole team can leverage Run end-to-end research studies Design and execute qualitative and quantitative studies — interviews, usability tests, concept tests, and surveys Identify the highest-leverage research questions and prioritise ruthlessly against the roadmap Deliver findings in formats that drive action, not just documentation Partner with Product and Design Embed into product and design workflows so research informs decisions before they're made, not after Participate in roadmap discussions as a consistent, evidence-based voice for the user Challenge assumptions with data when it matters — and when it's uncomfortable Support GTM and customer…