Vehicle Operations Specialist

Job description

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role We are looking for a Vehicle Operations Specialist to join our growing Vehicle Operations team as our fleet continues to scale. Based within our Downtime team, this role will focus on the performance and commercial management of our hire vehicle portfolio, while also supporting wider operational reporting and process improvement across Vehicle Operations. You will work closely with Vehicle Operations Specialists, Team Leads and external partners to ensure hire vehicles are managed effectively, recovery opportunities are followed through and agreed processes are being followed. This role requires someone who is commercially minded, organised, confident working with data and comfortable challenging others constructively when performance or processes are not where they need to be. You will also play an important role in helping us improve how we work, using data, technology and new ideas to build more effective and scalable processes. What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. The Role, in a nutshell... We’re looking for a Vehicle Operations Specialist to play a key role in protecting and elevating the driver experience across our growing fleet. When a vehicle goes off-road, whether due to an accident, service and maintenance, vehicle fault. This role ensures it is actively managed, progressed, and resolved with clarity and control. You will be the person who brings structure, direction, and momentum to situations that are often complex, time-sensitive, and involve multiple stakeholders. This isn’t just about handling incidents. It’s about managing downtime and delivering successful outcomes for our drivers. You’ll take ownership of drivers and their vehicles throughout their off-road journey, ensuring they feel supported and informed while building strong, accountable relationships with our partners/OEM’s to drive timely and effective resolutions. Your impact will be felt in reduced downtime, stronger partner performance, and drivers who stay with us because of how we showed up when it mattered most. You will play a pivotal role in driving change across the EV aftersales industry. About us The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers…